Warranty

hank you for purchasing our product.

This warranty policy applies only to products purchased through the company’s official website or authorized distributors.

1. Warranty Period

The standard warranty period for this product is one (1) year.

The warranty period starts with the invoice date issued by an authorized distributor or the product activation date recorded in the company’s system based on the product serial number, whichever comes first.

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2. Proof of Purchase Requirement

All warranty service requests must be supported by valid proof of purchase.

Customers are required to provide an official purchase invoice, receipt, or written documentation issued by an authorized distributor that clearly indicates:

• Product model
• Product serial number (if applicable)
• Purchase date

Product images, serial number photos, screenshots, or the product itself without valid purchase documentation are not considered proof of purchase and will not be accepted for warranty verification.

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3. Warranty Coverage

During the warranty period, if the product experiences hardware malfunction under normal and proper use, the company will provide repair or replacement service at its discretion, subject to inspection and confirmation by authorized service personnel.

This warranty covers hardware components included in the company’s original packaging only.

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4. Extended Warranty Registration (1+1 Year Limited Coverage)

The standard warranty period is one (1) year.

Customers who complete online product registration through the company’s official platform may receive an additional one (1) year limited warranty for the motherboard only, subject to successful verification.

Extended warranty coverage:

• Applies to motherboard hardware only
• Does not include other components, accessories, consumables, or peripherals
• Follows the same warranty terms and exclusions as the standard warranty
• It is valid only after successful registration and verification in the company’s system

The company reserves the right to verify registration records and determine eligibility for extended warranty coverage.

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5. Overseas Warranty Service

For products shipped or used overseas, customers may contact the company for warranty assistance.

The company will verify the product serial number, warranty status, and proof of purchase, and will coordinate and assign an appropriate local authorized distributor or subsidiary as the service contact.

The manufacturer does not directly provide on-site repair or physical service for overseas products.

All physical inspection, repair, and replacement services are handled through the assigned local service partner.

The company’s platform serves as a centralized serial number registration and warranty verification system.

Serial number registration does not imply direct cross-region service coverage or replacement by the manufacturer.

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6. Cross-Border Purchase and Usage

For products purchased in one country and subsequently transported to or used in another country where the company does not have a subsidiary or authorized distributor, cross-border local warranty service is not provided.

In such cases:

• Warranty service is limited to the original country of purchase
• The customer is responsible for arranging and bearing all shipping, customs, duties, taxes, and related costs to return the product to the original service location for inspection and repair
• After repair or replacement, the product will be returned to the original service location
• Any further international shipping to the customer’s location must be arranged and paid for by the customer

The company does not provide local warranty service, replacement, or logistics support in countries without authorized service partners.

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7. Exclusions (Not Covered Under Warranty)

The warranty does not cover any damage, malfunction, or failure resulting from:

• Natural disasters, force majeure events, misuse, abuse, negligence, or accidents
• Liquid intrusion, impact damage, casing deformation, or screen breakage caused by external force
• LCD panel damage caused by impact, pressure, liquid intrusion, or improper handling(Manufacturing defects confirmed by the company are excluded from this limitation)
• Surface damage, cosmetic damage, or scratches that do not affect normal operation
• User tampering, removal, or damage to warranty seals
• Improper installation, maintenance, service, repair, alteration, or modification without official authorization
• Improper environmental conditions, including unstable power supply, electrical shock, water damage, or excessive heat or humidity
• Alteration, defacement, or removal of product model numbers or serial numbers, or inability to verify them against company records
• Repairs or hardware modifications performed by unauthorized third parties
• Transportation damage caused by logistics arranged by the customer or third-party carriers
• Consumable items and accessories, including but not limited to power adapters, cables, batteries, brackets, wheels, and promotional gifts
• Software issues related to user operation, configuration, customization, or third-party applications(System-level failures preventing normal operation and verified by the company may be supported)
• Loss, corruption, or protection of data stored on internal storage devices
• Products purchased from unauthorized distributors or sales channels
• Products sold as used, refurbished, clearance, or asset liquidation items, unless warranty coverage is explicitly stated at the time of sale
• Any damage or malfunction not related to product design defects, material defects, or manufacturing flaws

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8. Discontinued Products

In the event that a product has been discontinued by the company:

If the product is still within the warranty period and repair is no longer possible due to product discontinuation or unavailability of parts, the company may, at its discretion, provide a replacement product of comparable value or propose an alternative solution.

Such arrangements shall be handled on a case-by-case basis, and the customer agrees to accept the company’s reasonable arrangement.

If the discontinued product is outside the warranty period, the company does not guarantee repair service, availability of parts, or replacement support.

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9. New Product Fault Replacement

If a hardware failure occurs within seven (7) days from the date of purchase and is confirmed not to be caused by human factors:

• Original packaging, accessories, gifts, and purchase invoice must be retained
• A request must be submitted through the original purchasing agent or authorized distributor
• After verification by authorized engineers, a new product replacement may be arranged through the original purchasing channel

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10. Service Process During Warranty Period

• Warranty service for covered hardware failures is provided free of charge
• The customer is responsible for shipping the product to the assigned service center
• The company or authorized service partner will cover return shipping after repair or replacement
• Accessories and force majeure-related damages are not covered
• Service terms and logistics responsibilities may vary by region and are subject to confirmation by the assigned service partner

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11. Service Process Outside Warranty Period

• A testing fee (USD 30) will be charged for out-of-warranty products or damage caused by human factors
• The testing fee does not extend or renew the warranty period
• A repair quotation will be provided after inspection
• Repairs will proceed only after payment is received
• The customer is responsible for shipping the product to the service center
• Return shipping after paid repair will be covered by the company or service partner
• If the customer declines repair, return shipping and handling costs are borne by the customer

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12. Storage and Payment Terms

After repair completion, the customer will be notified via email.

Payment must be completed within thirty (30) days of the notification date.The company is not responsible for storage or safekeeping beyond this period.

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13. Warranty Interpretation

The company reserves the right to interpret, modify, or update this warranty policy at any time without prior notice.

In the event of any discrepancy, the English version of this warranty policy shall prevail.